Maelstrom Games - Going Sideways?

It would seem that Maelstrom Games is in trouble. Certainly the internet seems to think so. Here's the latest entry from them posted on the 9th October 2012
Here at Maelstrom Games we have decided to clear as much of our hard-earned stock as we possibly can over the next few days - and therefore generate some much-needed cashflow - in order to ensure we can fulfil the orders that you, our valued customers, have placed over the last few weeks. To that end, we have decided - in consultation with our trading partners - to sell our remaining stock of Battlefront Miniatures (at 25% off), Perry Miniatures, Victrix, Plastic Soldier Company, Artizan Designs, Gripping Beast and Great War Miniatures (all at 30% off). All other ranges' stock will now be sold at 40% off UK RRP - we hold good stocks of Gamezone Miniatures, Dark Age, Cool Mini or Not and Scibor Miniatures, and there's a fair bit of Privateer Press and Malifaux left too. As well as that, from this moment onwards we have decided to stop any customer from placing orders for items that are not in stock, simply so that we can clear the orders that have already been placed.

We have not made this decision lightly, and please note that we have absolutely no issues with any of the above manufacturers or suppliers; we are simply trying to sell off stock in order to clear older orders and ease any worries our customers may have regarding the speculation that is currently rife on the internet. As well as that, we believe that our retailing model must now change to selling products that are in stock at the time of purchase, and as such that will continue to be in place in the future, once our orders are cleared and our stock is sold.

I would ask all of our customers to remain as patient as they can with Maelstrom Games and, indeed, our staff, for we will use the money generated by the sale of our stock to ensure all of your orders are fulfilled in their entirety as quickly as possible. We remain committed to servicing our customers first and foremost and will continue to do so in the future.
Read between the lines of that as you wish.

The rumours as to what has gone on are myriad. Anyone wanting to see the discussion should head to this thread on DakkaDakka, or see what they can find elsewhere. There's also a thread on Beasts Of War.

Beasts of War have done a fantastic piece of what you can do if you have an order with a company that is going under. It's worth reading, even if you haven't got an outstanding order with Maelstrom.

So, anyone waiting on an order from them, best of luck getting wither models or money, and to Maelstrom, best of luck getting things back on track, if it's possible.

Comments

  1. I cancelled my order with them weeks ago and got a refund straight away.

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  2. I've had a handful of successful orders through the sales, the last couple seem to be struggling, although these guys apparently have some of the items I have ordered in stock... http://www.eye-of-the-storm.co.uk/index.php site look familiar?
    Also, latest sale proce is 70% off (50% off battlefront minis)

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    Replies
    1. I'm in a similar position having had one order succeed after the first sale announcement, then placing another on Friday when prices reached 50% for Battlefront.

      I'm still hopeful that the models will show up, but I don't expect Maelstrom to keep trading for long. I'll be starting a chargeback on my credit card if there's no sign of the models by the end of the week.

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  3. They took a while to fulfill a bunch of PP orders I had, but they came through in the end, but the lack of response to my queries about the Hordes 2-Player set I pre-ordered sent me to Paypal and I got my refund on Monday. Getting sick of all the "SALE! Best prices ever!!" emails though...

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  4. What appears to be the final sales email hit my inbox today, so we'll see what happens after the dust settles I suppose. Hopefully it's all been false speculation on the part of the internet and the company can sort itself out. If the orders or refunds are working for everyone then their reputation might avoid being tarnished and they'll come back operating out of the new warehouse better than ever. That's a lot of hope and if's though.

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